Free shipping on all orders over $150
No products in the cart.
100% Secure Checkout!
Close this search box.

Frequently asked Questions

Sterling silver whale tail pendant

All our Jewellery is designed and manufactured right here on the sunshine coast, in our workshop.

Yes of course, we want nothing more than 100% satisfaction guarantee, so we have put together a 60-day Manufacturing warranty term please refer to the Terms and conditions for more details.

If anything isn’t 100% with your order please get in touch straight away at, send a description of the issue and a picture of your jewellery also please include your order number, that way we can help you get your piece back to 100% as soon as we can.

Your order will generally take between 1 – 3 business days to Ship, with all stocked items. If you order a custom-made item, please refer to the shipping page for more information.

We offer free shipping Australia wide on orders over $150, International Shipping is a flat rate of up to $15 to New Zealand, and $20 for anywhere else in the world.

All order Australia wide, under $150 is a flat rate of $10.

Yes, all orders have a tracking number supplied once the item has been shipped. You will receive an email from us with the tracking number once your order has been processed and shipped.

All our orders require signature on deliver, for the safety of your new piece of jewellery. With the exemption of PO BOX deliveries.

For shipping time frames please visit our shipping page.

Please note, due to COVID-19 Australia post are not guaranteeing shipping times so please go over to the Australia post website here for their latest information on timeframes.

If the item is not in stock, and is custom sized for your order, please refer to the terms and conditions for the time frames.

All orders are shipped from our studio on the Sunshine Coast.

Please check with your local customs before you place an order as some countries, you are required to pay local import taxes. You will be responsible for any additional duties/taxes once your parcel arrives in your country.

All you must do is fill in your email address and join our Kaikoa Family. Head to the very bottom of our website subscribe to our updates. Then receive not only 10% off your 1st order, you will have the option to fill in my information, like your birthday so we can also send you a birthday voucher every year so we can celebrate together.

We’re got you covered on this one. We have spent a lot of time on making your ring sizing process as easy as possible, all you have to do is click on this link for ring sizing and you’ll be stoked.

All of our pieces are 100% sterling silver guaranteed and hallmarked.

It is our mission to supply all the Kaikoa Family, ocean inspired jewellery, that you can wear on a day-to-day basis anywhere you are. Like laying on the beach soaking up the sun, surfing a wave or diving our famous reefs – which we believe is one of the most magical places on earth!

We are more than happy to offer a quote for any of our pieces in gold. All you must do, is go to the Contact us page and write out a short email containing;

The name of the piece?

What karat for, example 9K,14K,18K.

What colour for example white gold, Rose gold, yellow gold.

Please allow up to 1 business day for the return quote.

Please note due to the market fluctuations our gold quote will only be valid for 3 Days.

Buying a ring can be a difficult process and therefore we have completed the hard work to make it easy for you by creating a detailed Ring Sizing page, with a lot of content to take the stress away. However, we’d like to help out even more so if your ring upon arrival doesn’t fit we are happy to exchange for another that does. Hop over to the returns policy for further details.

Please note you will be reasonable for the return shipping cost.

We have a jewellery care page that will give you all the information on how to look after your piece. Don’t have time at the moment too easy just whip out your personalised Kaikoa polishing cloth we have supplied and give it a quick polish, until you can give your piece a more in depth clean.

If we haven’t answered any of your questions, please contact us as we would be more than happy to answer any questions you may have?